Frequently Asked Questions

This is my first Kreepy Krauly, why is there a white cloud around my cleaner?

Don’t be shocked if at first you see a white cloud appear around your cleaner – this is calcium build-up being gently removed from your pool surface for a superior clean. We recommend that after 1 week you clean and check your filter as your pool has now been thoroughly cleaned. Normal routine cleaning of your filter can be conducted after this first clean.

What is that 'Ticking' noise?

The water flows from the base of the cleaner and is alternately diverted between the two drive tubes. The inertia of the water trapped in each drive tube provides the lifting and propelling motion of the cleaner, which may result in a faintly audible ‘ticking’ sound. This sound will also assist in diagnosing cleaner and system issues (including your pool pump). Please refer to your specific pool cleaner Instruction Manual’s Troubleshooting section which can be accessed here:

How does a Kreepy Krauly improve water quality and water circulation?

The key to good water quality is the filtration of all your pool water through the pool filter. Without a Kreepy Krauly the pool water is drawn only from the top of the pool. A Kreepy Krauly draws water from the bottom, top and sides of your pool ensuring circulation of pool water and improving water quality. This helps remove biological particles and fine particles that can cause your pool to look cloudy. Because your Kreepy Krauly works with your pool pump this cleaning process occurs automatically with daily cleaning cycles and may reduce your need for chemicals.

Learn more about pool circulation:

How is Kreepy Krauly’s Ultra Flex Hose different to others?

Our hose is custom made specifically for our pool cleaners; they are not a mass produced off the shelf product. They are carefully designed, tested and manufactured in Australia. The hose has a unique profile that is anti-locking, with a smooth and large bore for more powerful suction, and is highly flexible and durable to allow the Kreepy Krauly unrestricted movement around your pool. Our hard-wearing hose connectors are built to last, with no parts that can snap or break. Best of all, they’re easy to install.

Why did my last cleaner only clean the walls?

All Kreepy Krauly cleaners are have an inbuilt steering system, coupled with a unique Ultra Flex Hose to give the cleaner the freedom to travel all over your pool. VTX-7 and VTX-3 have a Crisscross Steering Pattern that will ensure every surface of your pool is efficiently cleaned. Sprinta Plus’ compact design is especially suited to modern architectural pools as its small construction and ‘unstickable’ steering systems ensures it turns and cleans the tightest corners.

What else do I need to do?

A Kreepy Krauly is designed to work with your normal filter cycle. All you will have to do is clean the skimmer box (frequency dependent on leaf load), clean your pool pump filter (as per manufacturer’s instructions) and add chemicals to maintain your chemical balance.

Why a Kreepy Krauly Suction Cleaner instead of other types of cleaners?

Your Kreepy Krauly uses no additional pumps or power. It is truly automatic. No lifting the system in or out. In addition to this, it will also aid in efficient filtering of your water as it draws water through the filter from the top and the bottom of your pool aiding is recirculation and directly removing biologicals matter direct to the filter.

Do I need to adjust my vacuum at the skimmer box?

Please check the specific Kreepy Krauly Pool Cleaner Product Manual to check your installation. Rest assured this can be easily adjusted and fixed. For the most common Kreepy Krauly Troubleshooting tips, we break these down in our video on the subject:

Additionally, please refer to your specific cleaner’s manual for unit-specific troubleshooting hints and tips:

What do I need to do as in respect to specific maintenance of my Kreepy Krauly?

Sit back and relax and enjoy the clean. Your Kreepy Krauly once set up will require minimal intervention. We recommend every few months you check the cleaner for wear and tear and ensure your chemical balance of your pool is correct as this can harm your cleaner. View all of our pool maintenance tips.

If I need spare parts or cannot find my answer online, where do I go?

With Kreepy Krauly, we back our cleaners with local access to spare parts and support. Please see our local pool store list or contact us on 1800 777 255 (from land lines) between 9am – 5pm, Monday – Friday in your local area.

My Sprinta Plus is floating/hovering in the pool and not cleaning the floor of the pool?

This has a very simple fix, there is an air pocket in the front of the cleaner making it float or hover. You can either disconnect the cleaner from the hose and turn it upside down (under water) rotating the cleaner until the air pocket is dispelled. Alternatively, you can gently pull apart the front of the cleaner from the centre seal, under water, to release the air. If you have any questions please feel free to contact us on 1800 777 255 or online through a website contact form or facebook (www.facebook.com/kreepykrauly).

Should I remove my cleaner from the pool when 'Shocking'?

We recommend your remove your cleaner and hose from the pool when Shocking or putting excessive amounts of chemicals. The rule of thumb should be, if it isn’t safe to swim in, then don’t let your cleaner ‘swim’. By removing your cleaner from the pool when performing this shock treatment, it will extend the life of your cleaner and prevent unnecessary damage and wear.

Why Kreepy Krauly?